Dataset not showing Event on Facebook after Importing from theAlita
Some users encounter a situation where importing Audience from theAlita to Facebook Ads is successful but the custom event does not appear in Facebook Business Manager, even after a second attempt.
Step 1: Access integration management
Go to the Dataset you want to import data into.
Select "Manage Integrations."
This is where you can manually add a CSV file as a sample event (event trigger) to prompt Facebook's system to record data.
Step 2: Add new integration
Select "Add new integration."
Choose "Upload .CSV file."
📁 Suggested test file:
You can use:
Test file version 2 from theAlita
Or Facebook Meta's sample CSV file.
📝 Tips:
The data in the file doesn't need to be extensive (only 5–10 rows).
It must be in the correct format and actual data for Meta to map and approve it.
Tag the event correctly with Meta's Conversion Event, e.g., "Lead."
Step 3: Wait for Facebook to process
After uploading the file, wait about 15 minutes for Facebook to initialize the custom event in your BM.
Step 4: Return to theAlita and Re-import
Once the system has received the custom event.
Go back to theAlita and proceed to Import Audience into the Facebook Dataset following the same previous process.
💡 Additional Tips:
You only need to perform this "test file" operation 1-2 times for empty Datasets (not pixels or events with new links).
Upload the test CSV after 7 days if importing an audience from theAlita does not display the event.
It's advisable to import audiences daily to keep the dataset active.
Avoid importing too many audiences at once to prevent difficulties in troubleshooting when needed.
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